Return and Exchange Policy
Please review the full Return and Exchange policy before submitting a request to ensure that your item is eligible.
Returns
To request a return, please send an email to info@finfolk.com that includes the following information:
- Your order number;
- The item(s) you would like to return; and
- A brief explanation of why you would like to return the item(s)
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send apparel back to the manufacturer.
There are certain situations where only partial refunds will be granted:
- Tails with obvious signs of use
- Any item that is not in its original condition or is damaged or missing parts for reasons outside of our control
Returned items are subject to a 10% restocking fee. This fee covers the cost of a team member receiving and reprocessing the return.
Certain items have different return policies:
TAILS:
Once your tail arrives, you have seven days to inspect it for fit or manufacturer flaws. After seven days, tails are non-returnable. Tails must be returned unused and with the tag still attached. Tails returned suspected of use will only be refunded at 50% of purchase.
NON-RETURNABLE/EXCHANGEABLE ITEMS:
- Gift cards
- Swimsuits
- Scratch n' Dent Scales
- Face Masks
- Misprint Fabric Tails
- Wigs
- Scrunchies
- Any item marked "Final Sale"
ALL OTHER ITEMS:
Our return policy for all other items is 30 days from receipt of the item. Once 30 days have passed, we cannot provide a refund or exchange.
Return Shipping
To return your product, ship your return to:
Finfolk Productions
ATTN: RETURNS
308 South Poplar Street
Lincolnton, NC 28092 USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges
We try to offer exchanges for a different size in the same item; however, because some items are unique and/or available in limited quantities, we will not always be able to exchange an item for an identical item. To request an exchange, please send us an email at info@finfolk.com. To speed up the process, please include your order number in the subject line (e.g. "Exchange Request - #12345")!!! Once your exchange has been confirmed, send your item to:
Finfolk Productions
ATTN: EXCHANGES
308 South Poplar Street
Lincolnton, NC 28092
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a two days.
Late or missing refunds
If you haven’t received your refund yet, first contact your credit card company (if applicable) as it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@finfolk.com.
Sale items
Items will be refunded at the price of purchase.
