Refund policy

Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send apparel back to the manufacturer. There are certain situations where only partial refunds are granted:

  • Tails with obvious signs of use
  • Any item that is not in its original condition or is damaged or missing parts for reasons not due to our error

Returned items are subject to a 10% restocking fee, which covers the cost of a team member receiving and reprocessing the return. Certain items have different return policies:

TAILS:
Once your tail arrives, you have seven days to inspect your tail for fit or manufacturer flaws. After seven days, tails are non-returnable. Tails must be returned unused and with the tag still attached. Tails returned suspected of use will only be refunded at 50% of purchase.

NON-RETURNABLE ITEMS:

  • Gift cards
  • Swimsuits
  • Scratch and Dent Scales
  • Face Masks
  • Misprint Fabric Tails

ALL OTHER ITEMS:
Our return policy for all other items is 30 days from receipt of the item. Once 30 days have passed, we cannot provide a refund or exchange.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two days.

Late or missing refunds

If you haven’t received your refund yet, first contact your credit card company (if applicable) as it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@finfolk.com.

Sale items:

Items will be refunded at the price of purchase.

Exchanges (if applicable)

If you need an exchange for the same item, send us an email at info@finfolk.com and send your item to:

Finfolk Productions
ATTN: EXCHANGES
308 South Poplar Street
Lincolnton, NC 28092

Some items are unique and/or available in limited quantities. We will not always be able to exchange an item for an identical item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Return Shipping

To return your product, ship your return to:

Finfolk Productions
ATTN: RETURNS
308 South Poplar Street
Lincolnton, NC 28092 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.